Privacy Policy

Last updated: 11 November 2026.

Your Exclusive Pro (“we”, “us”) is an Ontario service operated by TechBrent. This policy explains how we handle personal information of homeowners who use yourexclusivepro.ca. It is written in plain language to follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

What we collect

We collect only what we need to introduce you to one local contractor.

From homeowners who request a quote, we may collect:

Name, phone number, and email address
Property address and/or postal code
Service type, timeline or urgency, property ownership status, and a description of the work
For HVAC requests: fuel type and system age
Your consent, and the date, time, and page of the request

We also receive limited technical data such as IP address, browser type, and pages visited, which our host may log for security and troubleshooting. This site does not use advertising or analytics cookies. If we add optional cookies or tracking later, we will update this policy first and, where required, ask for consent.

Calls to our phone number may be answered or recorded by an automated (AI) phone assistant. Voicemails are emailed to us so we can call you back.

Why we collect it

We use personal information for these purposes:

To review quote requests and introduce a homeowner to one local contractor
To contact you about your request
To keep records of consent, introductions, and billing
To improve the service, prevent spam and fraud, and meet legal, tax, and accounting obligations

We do not use your information for purposes that are not compatible with the ones above.

When we share information

If we accept a homeowner request, we share the details of that request with one local contractor serving your area so they can contact you about the quote. Your request is not sold to multiple companies or lists. After they receive it, that contractor is also responsible for how they handle your information, and they must follow PIPEDA and CASL as they apply to them.

We may also share information with:

Service providers who host this website, store files, or transmit email, under arrangements that limit their use of the information to providing those services for us
Professional advisors, or authorities, when required by law or to protect rights and safety
A successor, if the business is transferred, provided the information continues to be used in a manner consistent with this policy

We do not sell web, hosting, or SEO services, and we will not use your information to pitch those services.

Consent and CASL

Homeowners are asked to give express consent, at the time of the request, to be contacted by one contractor and by Your Exclusive Pro about that request, by phone, email, or text.

You may withdraw consent at any time by emailing or calling us using the details below, or by using an unsubscribe link in an electronic message we send. We will process a withdrawal or unsubscribe request as soon as practical and within 10 business days. Withdrawal does not affect a contractor you have already begun speaking with, but we will stop using your information to make new introductions and will stop our own marketing messages.

Commercial electronic messages we send will identify us, include a way to contact us, and include a way to unsubscribe, as CASL requires.

Accuracy, access, and correction

We try to keep the information we use reasonably accurate and up to date. Under PIPEDA, you may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. We will respond within 30 days, or tell you if we need more time as the Act allows. We may refuse a request only in the limited cases PIPEDA permits, and we will explain why if we do.

How long we keep information

We keep personal information only as long as we need it for the purposes above, or as required by law:

Homeowner quote requests and consent records: up to three years after the request or last related contact, unless a dispute or legal requirement needs a longer period
Introduction records and billing or tax records: six years after the end of the relevant tax year, which is the usual period for keeping business records in Canada
Server and security logs: up to 12 months, or longer if needed to investigate a security issue

When information is no longer needed, we delete it or irreversibly de-identify it.

Storage and safeguards

We use reasonable administrative, technical, and physical safeguards, including keeping request files outside the public web root, restricting access to people who need it, and transmitting forms over HTTPS. No method of transmission or storage is completely secure.

Information is stored in Canada where practical. Our hosting or email providers may process data on servers in Canada or another country. If information is processed outside Canada, it may be subject to the laws of that country, including lawful access by foreign authorities. We will still expect those providers to protect the information appropriately.

How to reach us or make a complaint

To withdraw consent, request access or a correction, or raise a privacy concern, contact:

TechBrent, operator of Your Exclusive Pro
Email: [email protected]
Phone: 705-481-3677
Serving Barrie and area, Ontario

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children

This service is intended for adults requesting trade work on a property they own or are authorized to represent. We do not knowingly collect information from children.

Changes

We may update this policy. The date at the top will change when we do. Material changes will be posted on this page.